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Service Area: Indiana/Ohio ChangeSign In | Register
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Request new CenterPoint Energy service at your location, move your existing service and more.
Make a selection
Select a category below to view your options when starting or modfying your CenterPoint Energy service. See options for property managers
If there is anyone in the home who has been diagnosed with Coronavirus (COVID-19) or has been in contact with any individuals with Coronavirus, please contact us at 800-227-1376 to schedule your service order.
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Start or Add Service
Request CenterPoint Energy service at a location.
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Moving
Moving? See options to transfer your CenterPoint Energy service.
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Stop Service
Request to turn off a CenterPoint Energy service at your location.
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Property Managers
Have service transferred to you when between tenants.
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Relocate or Resize Service
Relocate or resize an existing service or meter.
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Customer Generation
Learn about options to generate your own electricity.
Discover the benefits of natural gas
Natural gas provides superior comfort, reliable performance and low operating costs. And whether you're converting your home to natural gas or building, we make it easy for you to discover the comfort and savings of the cleanest-burning energy source.
Benefits of natural gas
Getting connected
Interested in adding solar panels...
or another form of customer generation?
Through a program called Excess Distributed Generation ("EDG"), residential, small business and industrial customers can generate their own electricity, up to 1 megawatt, to supplement the supply they get from CenterPoint Energy.
Learn more
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Common service questions
- How do I start service in my name?
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Complete the Start Service online process to start CenterPoint Energy service in your name. You will need the following information to submit your online request:
Personal information (your Social Security Number, date of birth and legal name)
Contact details (at least one phone number and a valid email address is required to start service online)
Service information (the date you wish to turn on service and, if applicable, the services you wish to start)
Access instructions (the number of pets at the location, day-of-service contact details and information about accessing the inside of the location).
If you are renovating or building, you may need to request the installation of a new CenterPoint Energy meter prior to starting service. Visit the Getting Connected page for information on requesting a new CenterPoint Energy meter.
- How do I stop service and/or close my CenterPoint Energy account?
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Whether you are temporarily stopping service or looking to close your account, use Stop Service online process to turn off a CenterPoint Energy service(s) currently in your name. If you turn off your CenterPoint Energy service, we will always send you a final paper bill to a forwarding mailing address that you specify. You will need the following information to submit your online request:
Account holder information (the name and Social Security Number of the account holder)
Contact details (at least one phone number and a valid email address is required to stop service online)
Forwarding mailing address for your final bill
Service information (the date you wish to turn off service and, if applicable, the services you wish to stop)
Access instructions (the number of pets at the location, day-of-service contact details and information about accessing the inside of the location).
- I am moving - what are my options?
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If you are moving, you essentially have three options regarding your CenterPoint Energy service and account:
Transfer service - Transferring service involves a simple transfer of your service from one address to another. With this option, we will turn off your CenterPoint Energy service at the location you are moving from and start service at the address you are moving to.
Add a location - By adding a location, we will simply start service at your new location - you will retain the CenterPoint Energy service at your current address. When you ready to stop service at your original location, use our Stop Service online process.
Stop a service - If your new location already has active CenterPoint Energy service and you want to turn off your original service, complete our Stop Service online process.
- Who can modify my service?
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While anyone may request new service online, only the account holder may request to turn off an existing service. The account holder is the individual who originally requested service at the location and whose name is listed at the top of each CenterPoint Energy statement. If you have questions regarding the account holder, call 800-227-1376.
- How long does it take a service request to be completed?
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After the application to start or turn off service is received, a typical service request can take anywhere from 1-3 business days to be completed.
Need more information? Contact us
Transfer of responsibility
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