FAQs - Defense Commissary Agency (2024)

MyCommissary Rewards Card Terms and Conditions

This Agreement was last modified on September 12, 2018.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

The MyCommissary website ("Site") offered through the Defense Commissary Agency (DeCA) offers a digital coupon program as a service for our customers.

These Rewards Card Terms and Conditions of Use ("Terms") govern your use of the Rewards Card service ("Service"), whether you access the Service through our Site or via a mobile application. Please note that certain features will be different between the mobile application and web-based site.

When you register for and use the Service, you agree to the Terms in effect at that time as well as the Site Terms of Use and Privacy Policy, all of which are incorporated by this reference. If you do not agree with them please do NOT use this service.

We may update or change the Terms, the Site Terms of Use and Privacy Policy from time to time to reflect changes in our business.

1. YOUR ACCOUNT. The account that you set up to access the Site is the same account used for this Service. Please reference the Site Terms of Use for details related to the Site account set up.
2. REWARDS CARD REGISTRATION. Once you have obtained a Rewards Card from your local commissary you must register the card on the MyCommissary website to start saving. The Rewards Card is registered by adding the card number (the leading 4 and the next 10 numbers following the 4) to the Loyalty ID field in your account information on the Site. An Alternate ID number may optionally be entered.
3. COPYRIGHT & TRADEMARK NOTICE. The name Commissary Rewards Card and any graphical and textual displays associated with that name, including but not limited to logos, slogans, tag lines, and captions, are trademarks of Defense Commissary Agency. All rights are reserved by the applicable trademark owner. You are permitted to view, store, print, and distribute any material from this website for noncommercial use, and only in support of the Commissary Rewards Card services, provided you do not modify it in any way. You may not use, reproduce, or distribute any material from this website in any manner that damages or disparages the reputation of the Commissary Rewards Card, its services, or the Defense Commissary Agency.
4. USING THE SERVICE.
1. Click Coupons. Once registered, you can search and select digital coupons on the Site. When you select a digital coupon it will be stored on your Rewards Card, ready to be redeemed.
2. Promotions/Offers. Other promotions and offers may be sent to your Rewards Card from store or headquarters level DeCA personnel.
3. Redemption. At checkout scan your Commissary Rewards Card or enter your Alternate ID number. Your coupons and other promotions or offers are electronically matched against your purchases, automatically deducted from your bill and shown on your receipt.
5. DISCLAIMERS.
1. In the event of communication system failure which prevents the crediting of digital coupons at the time of check-out, digital coupons will not be applied on that transaction but will remain on the patron’s Commissary Rewards Card for use on a future visit, providing the digital coupons have not reached the expiration date.
2. Only one coupon may be used per item purchased. At no time may two or more coupons (any combination of paper/digital) be used on the purchase of the same item.
3. The coupon value will not exceed the purchase price of the item.
4. Digital coupon expiration dates will not be extended at OCONUS (overseas locations) at any time.
5. Due to different size/class of commissaries, not all products are available at all stores.
6. CONTACTING YOU. When you register for the Service, we require that you provide your name, address, and other personal information. You authorize us to use this information to provide you with information about digital coupons, and other communications via email or otherwise about resources and services related to the Commissary Rewards Card.
7. CONTACTING US. If you have any questions about the Rewards Card program or its Terms and Conditions you may call 855-829-6219 or email commissarysupport@inmar.com.

MyCommissary CLICK2GO Terms and Conditions

This Agreement was last modified on October 4, 2018

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY! They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.

The MyCommissary website ("Site") offered through the Defense Commissary Agency (DeCA) offers CLICK2GO online ordering and pickup services at select commissaries for our customers.

These CLICK2GO Terms and Conditions of Use ("Terms") govern your use of the CLICK2GO service ("Service"), whether you access the Service through our Site or via a mobile application. Please note that certain features will be different between the mobile application and web-based site.

When you register for and use the Service, you agree to the Terms in effect at that time as well as the Site Terms of Use and Privacy Policy, all of which are incorporated by this reference. If you do not agree with them please do NOT use this service.

We may update or change the Terms, the Site Terms of Use and Privacy Policy from time to time to reflect changes in our business.

1. YOUR ACCOUNT. The account that you set up to access the Site is the same account used for this Service. Please reference the Site Terms of Use for details related to the Site account set up.
2. ELIGIBILITY.Age restricted items such as tobacco products and alcoholic beverages will require pickup by an authorized patron 21 years or older.
3. USING THE SERVICE.
1. Payment and Cancellation. The payment of your order will be accepted upon pickup. You can change your order, such as adding products or deleting products from your order at the time of pickup. We reserve the right to cancel any order if we believe that a fraudulent or abusive order has been placed.
2. Minimum Purchase. No minimum purchase is required to use the Service.
3. Product Quantity Limits. No quantity limits will be imposed.
4. Locations. The Service is only available at select Commissary locations. The Home page of MyCommissary will provide information on the commissaries currently offering the CLICK2GO Service.
5. Picking Up Your Order. When you place your CLICK2GO order, you will be prompted to select a pickup time window. Your order will be processed, packed and ready for pickup during that timeframe. Emails will be sent to your email address 1) when your order is finalized online with order confirmation information and 2) when the order is ready for pickup with order barcode information. The email sent when the order is ready for pickup with the order barcode must be brought with you (hardcopy or on your mobile phone) to be scanned at pickup in order to correctly identify your order. If you placed filters on your email system, you may not receive order confirmations, invoices and communications from our Customer Service Department. When you arrive at your commissary, follow the directions for the CLICK2GO pickup area. A commissary employee will then bring your order to your vehicle. You will be notified at that time whether any items were not available and whether substitutions have been made. Any valid paper and reward card coupons can be presented for processing along with your payment (see #7 below for payment type details).
4. PRICES.
1. Estimated and Final Prices. When you checkout online, you will be provided an estimated total. The final order total that you are charged at pickup may differ to accurately reflect items sold by weight, substitutions that have been pre-agreed to, and any items changing price prior to pickup. The prices that you will be charged will be the prices in effect on the day and time of pickup of your order.
2. Rewards Card Prices. Your final price at pickup will automatically include any discounts offered to Rewards Card members as of the date of pickup as well as any valid digital coupons that you have linked to your Rewards Card account.
3. Products Sold by Weight. You will be charged based on the actual weight of the product packed for your order. We will try to match your ordered product weight as best we can.
4. Substitutions. See #5 below for our substitution policy.
5. PRODUCT AVAILABILITY AND SUBSTITUTIONS. At the time you are ordering an item you will have the opportunity to specify whether a substituted product is acceptable if the product you order is out of stock or limited in quantity. Additionally you can add comments to specify substitution preferences.
6. PROMOTIONAL OFFERS AND COUPONS. We accept valid manufacturer’s paper coupons for CLICK2GO orders when you pick up your order. Digital coupons loaded to your Rewards Card are automatically applied to your order.
7. PAYMENT. Valid methods of payment that will be accepted are Credit Cards (Military Star Card, Visa, MasterCard, Discover and American Express), Debit Cards (with a Visa or MasterCard logo) and Gift Cards. Cash will not be accepted for payment.
8. SERVICE CHARGES AND OTHER FEES. Initially a Service Charge will NOT be charged, however, be advised that this may change in the future. Surcharge will be applied to all applicable items.
9. MISSING PRODUCTS. If any product in your order for which you have paid is missing from the items you received please contact the commissary from which you picked up your order, the address and telephone number of which is on the receipt you receive with your order.
10. CONTACTING YOU. When you register for the Service, we require that you provide a valid and current email address and mobile phone number. You authorize us to contact you using that email address or mobile phone number in connection with your account regarding any of your orders or in case of suspected fraud. We may also contact you in the event your delivery is delayed or otherwise impacted by inclement weather or other circ*mstances beyond our control. If you placed filters on your email system, you may not receive order confirmations, invoices and communications from our Customer Service Department. We will abide by the post or base inclement weather policy. Therefore, if the post or base closes, we will close the commissary as well. Fulfillment operations will continue once the post/base and the commissary opens and we will attempt to contact you to reschedule your pickup time.

CONTACTING US. If you have any questions about your CLICK2GO order please contact the store associated with your order. Contact information for the store can be found on your store receipt.

DeCA MyCommissary Privacy and Cookie Policy

Last Updated: October 9, 2018

DeCA is committed to protecting your privacy. This Privacy Policy ("Privacy Policy") explains how we collect, use, share and protect your personal information.

This Privacy Policy governs the collection and use of your personal information by DeCA on the web site, MyCommissary, any other web site hosted by DeCA and any application, product or service made available by DeCA on behalf of itself or its customers, including its grocery retailer and consumer packaged goods clients (collectively, the "Services"). If you do not agree with any provision of this Privacy Policy, you should immediately discontinue use of the Services.

When you use the Services you may also be subject to the privacy policies of our customers or third party service providers with respect to their use and collection of your personal information.

Information we collect

We collect (i) information provided by you when you register on MyCommissary such as your name, email address, date of birth, last 4 digits of social security number (see Privacy Act Statement below), mailing address and telephone number; (ii) information we obtain from your use of our Services such as server log information (e.g., your queries, phone number and internet protocol address), device-specific information (e.g., your hardware model, operating system version, unique device identifiers and mobile network information including phone number), and physical location information collected from GPS location data and mobile wireless access points; (iii) information we collect during your grocery shopping sessions such as shopping list contents and ecommerce purchases; (iv) information provided by you when you participate in any promotions or contests offered by us or one of our affiliates; (v) information provided by you when offering feedback or completing profile forms; and (vi) loyalty card purchase information provided to us by our retailer clients.

Privacy Act Statement

Principal Purposes: To determine if an individual is authorized commissary privileges in accordance with DoD Directive 1330.17, Military Commissaries, and DoD 1330.17-R, Armed Services Commissary Regulations (ASCR).

Authority: The Social Security number is the primary means of identifying individuals' eligibility to use this service through the DEERS system. Please reference The System of Records Notice (SORN) for the DEERS system page. That system includes the Social Security number and has as its purpose "to provide a database for determining the eligibility to DoD entitlements and privileges..." Among the various authorities allowing for the collection of personal information citied in the DEERS SORN is 10 U.S.C Chapter 54, Commissary and Exchange Benefits.

Mandatory or Voluntary: Voluntary. However, if you fail to provide the requested information, DEERS will not be able to verify your identity. If your identity is not verified, you will be unable to gain access to the website.

How we use information we collect

We will use your information to provide, maintain and improve our Services, to develop new Services and to protect DeCA and its users. We also use your information to personalize our Services for you such as delivering more relevant search results and targeted ads. We will also use your contact details to communicate with you on occasion, and we may use your information to send you offers and news. We may combine personal information from one Service with information, including personal information, from other DeCA Services. For example, when you download our mobile applications, DeCA obtains your consent to use information for pinpointing technology such as GPS and cell tower information. DeCA may use and store this information, in combination with other location-based information such as your IP address, billing postal code provided by your carrier or registration location, to provide enhanced location based services, serve location-targeted advertising, search results or other content. In addition, we may share your personally identifiable information with third party vendors that support our Services (e.g., email services or customer support tool provider) or our retailer partners’ services.

Information we Share

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud or security incidents, situations involving potential threats to the physical safety of any person, violations of these Terms of Use, or as otherwise required by law.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided within the Services, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Notice regarding children’s privacy (Users under the Age of 13)

In response to concerns about protecting children’s privacy online, Congress enacted the Children’s Online Privacy Protection Act of 1998 (“COPPA”), which sets forth rules and procedures governing the ways in which websites may collect, use and disclose any personal information for children under the age of 13. In accordance with COPPA regulations, we do not (1) request or knowingly collect personally identifiable information online or offline contact information from users under 13 years of age; or (2) knowingly use or share personal information from users under 13 years of age with third parties.

It is possible that by fraud or deception we may receive information given to us or pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately delete the information from our servers.

Questions regarding children’s privacy should be directed to us at the contact information provided below.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes

We may update our Privacy Policy from time to time. When we make these updates, we will change the “last updated” date listed at the top of this Policy. If we make material changes to this policy, we will provide a prominent notice here and/or for certain Services, email notification of changes to this Privacy Policy.

Contacting us

For any questions or concerns you may have regarding this Privacy Policy and our information and data collection and use practices, please contact us at:
Defense Commissary Agency
ATTN: Privacy Officer
1300 E Avenue
Fort Lee, Virginia 23801-1800

OR

General.Counsel@deca.mil

Please provide your contact information if you would like to be contacted with a response.

Defense Commissary Agency Cookie Acknowledgement

Our website uses both persistent and session cookies:

• Persistent cookies are used to allow the website to recognize users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them.

• Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another. Or when you shut down your browser.

A cookie is a small file and holds a certain amount of data, which our website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customize our web pages and services accordingly. It is important to clarify that cookies do not collect any personal data stored on your hard drive or computer. To find out more about cookies, visit www.allaboutcookies.org The Defense Commissary Agency’s MyCommissary website uses cookies to simplify the logging on process for registered users, and to help ensure the security and authenticity of registered users using your user name. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. You may disable cookies by following directions provided at: www.usa.gov/optout-instructions. If you choose not to accept these cookies, you will not be able to use the Defense Commissary Agency MyCommissary functionality.